blue light on bt hub but no internet connectionblue light on bt hub but no internet connection
1:43 PM If this doesn't work check the status of the lights (see below). Engineer said there must have been a line fault. Ask questions and share tips with other people 24 hours a day. 30-05-2020 It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. on Turn it off and then on and try again. Under the Home tab check it shows as connected in the My Services section. When you first plug in your hub, it'll take about four minutes to synchronise. Hub is back where it belongs. Check you can make a phone call and that there's no noise on the line. Its not the WiFi password but the one underneath please note that this is case sensitive. Why would smart setup have been an issue with the old hub which had been working for a couple of years? He it trying to book an engineer (external) to check the line. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Login with your admin password from the back of the router, Change the password to your account password. Has your broadband been activated? The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. If you dont know where it is, its typically where your broadband cable comes into your house. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. EE Limited. Broadband light is blue, but I can't connect to the internet. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. If this doesn't fix your issue, please contact us. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Using the Power button, turn your Hub off and then on again. You can find this on the reference card on the back of the router. Once entered click on continue to advance settings. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. (No power button? From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Is the power cable plugged in and switched on at the mains. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". 23h08. I have connected to master socket but this makes no difference. 22h44, Thanks - I will grab that data - here is some general info, on I called Plusnet to chase and was able to rest the password and get it back up and running. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). I would now say 99.9% this was an external issue / no faults inside the property. 30-05-2020 We lost internet around 6pm Friday 29th - but always blue light / system working? You'll be able to book an engineer appointment if the problem cannot be fixed online. On Monday no lights on the Openreach modem were on. First, try resetting your router to its default settings. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. If so, then you're (temporarily) sorted. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. For up-to-date information and comments, search the EE Community or start a new topic. You will get a refund for the time is is out of service. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Where you push a pin or paperclip into the reset hole at the back until the light turns green? The Hub is attempting to connect to a device via WPS. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? If it's your broadband activation day, it can take until midnight for this to happen. 16h24. All the lights will flash and turn blue. If it's disconnected, click connect. Connect a device to your Hub. It is odd the hub blue light is on? If you get stuck, see your hub's set up guide. Choose ' Open 'No Connection' help ' under 'No service'. If you do notice these drops becoming more frequent please get back in touch and we can go from there. It turned out to be a fault with the network, which BT Wholesale fixed. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). One of the most effective tricks is the easiest. 30-05-2020 Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. If it's flashing red, it didn't connect - give it a couple of minutes and try again. best broadband deals. Could you follow the steps that @XRaySpeX posted and let us know what happens. And the Mini Hub will also work over a 3G signal. The help and support page aren't working and the phone lines not open!!? If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Turn it off and then on and try again. 01-06-2020 If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. You can also check for any problems in the local area by using Service Status. Press the Restart button. I have connected to master socket but this makes no difference. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. That is also showing a blue light but no internet on all devices. Your broadband username or password is wrong, and your Hub can't connect. 12h58. Thanks, on For a Smart Hub: on the Advanced Settings / Broadband / Internet page. If you still can't connect to the mobile network, contact us. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. 31-05-2020 The "Ready" light: This should be on 24/7. high tea intercontinental sydney; kimpton blythswood square hotel My workaround has been to manually enter DNS settings on each device. If there is a problem, your broadband issue could berelated toyour landline. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Open your web browser and visit http://btbusinesshub.home/. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If I hotspot from a phone I can get internet on all devices. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Check the power button on your Hub is On. 31-05-2020 Do you get a dial tone? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. If this isn't the case the first thing to try is restarting your hub. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. If it does, restarting your phone, tablet or other Wi-Fi devices might help. 30-05-2020 on The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Here's some tips to find the issue and get it fixed. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? how to cancel BT Broadbandand find the 12h26. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Find your broadband network login details. I have used BT for many years / had numerous hubs have worked ok on my setup. Once you have done this press connect. Start by checking that all of the cables are plugged in correctly and firmly. You'll need your reference number. Hub is connected to broadband but can't connect to the Internet. The Hub was fine / everything in the house was fine - it was a line fault. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. You can switch it on via the Hub Manager. Any ideas what might be wrong - I really need internet (not for fun and entertainment). The power is off or the lights have been turned off using the Hub Manager. VPN connection enabled on your device. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Flashing purple means the hub isn't connected to the internet. Just plug your Smart Hub into your master phone socket. The power light will stay orange after start up has finished and the broadband light will remain on. 30-05-2020 One way to check this is by connecting your Hub to your test socket. Check your cables. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. We'd like to help so please get in touch. BT have an engineer due to attend in around 3 weeks time. Get more information on BT Power Save mode. (Instructions for an Android device are here.). On the Plusnet hub it says 'connected'. This can take up until midnight on the day we switch your broadband. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Click on advance settings and enter the router password. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Don't forget to check your microfilter if you have one. Step 2: Click on Wi-Fi. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. on If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. He also covers smart home tech, mesh Wi-Fi and electric bikes. 01-06-2020 Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If you think I helped please feel free to hit the "Thumbs Up" button below. Take a look at our suggestions below. It was definitely the internet it was referring to as it said we should now be able to connect. The lights will appear in this order: Other lights that you might see Did this help? Turns out I had no engineer booked (lucky I did not wait three weeks). >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. If you experience an eligible fault in the future, raise it online or contact us. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. 19h00. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. when you dial 1470 17070? If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. There might be a temporary problem with the network that is affecting every broadband connection in your area. Thanks, on When you purchase through links in our articles, we may earn a small commission. Has your broadband been activated? Blue: The Super Hub is in router mode. This really can help. If this doesn't fix your issue, please contact us. If you need extra support watch the video below. I have got a PC plugged direct into the hub - again no internet. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) 13-06-2020 Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Orange light. The BT Home Hub 5 is capable of dual AC Wi-Fi. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Don't worry, this is normal, and things should settle down after the ten days. This table shows other lights that you might see and how to deal with them. We'll be ready to reactivate your Mini Hub straightaway. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. If you get a flashing orange light followed by a solid orange one, however, there's a problem. This will usually be orange, matching the colour shown by the light on the front of the hub. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Try a few different spots around your house to find the best 4G signal. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Current speed test and fault status below on Click on broadband and a page that says internet connection configuration should open. Trying to work out your BT hub orange light from your BT hub green light? I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Sorry to hear you can't connect to the internet. Open a new web browser window and follow the on-screen help wizard to get connected. Take a look at our suggestions below. Your Hub can't connect to your broadband line. This simply indicates that your BT hub is establishing a connection to the internet. Go to http://192.168.1.254/ in your web browser. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? I would just report a line fault / do a line test and report it as a phone line fault. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. And if the problems cant be fixedheres Finally. Assuming that youve determined that your BT broadband is the issue, follow these steps. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. appears to be unstable / he is worried things might drop out again. Can you post your router stats and we'll take a look? BT Business Hubs: Help and guides for your model. Jim has been testing and reviewing products for over 20 years. on I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If there's still no light. Having problems with your Mini Hub? Still no lights? Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. If there's still no light, call us on 0800 111 4567. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Your device has a strong mobile signal (two or three bars are good). Weve listed some expert tips to help you fix the problem quickly. If you haven't I would expect it to go live by midnight tonight. If you can't get online, it might be your device. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Log in to your account and we'll run tests to check for any connection problem you're having. Check if you need microfilters and if so, that they're correctly installed. The test socket is your main socket. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. The Smart hub should just need connecting staight into the wall socket. Wait a couple of minutes for it to start. Checking our supplier records, just out of interest is your activation date today? There's a problem with your device. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If it's flashing red, you didn't connect. If this doesn't work turn your Hub off and on again using its power button. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Using the Power button, turn your Hub off and then on again. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. I take it you've replaced the SETUP part with your account username? 16h54. Is your BT broadband playing up? These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out A wizard will open to be Your BT Hub has detected a problem with your Internet connection. 31-05-2020 If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. This takes a few minutes. Second, check that you havent got a Check you're connected with the correct username in the Hub manager. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Yes I have. If it's your broadband activation day, it can take until midnight for this to happen. on Hope this helps you. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Full Fibre connection Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If there are no lights, check the power cable is in firmly, and connected to the mains. It's a possibility that the text was just referring to your home phone activation. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Or you can check their website at www.dpd.co.uk. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Simply touch the power button to wake it back up. Check your ADSL filters are plugged in correctly to your phone sockets. Plug your Hub's power cable into the mains and turn on. You can also check for any problems in the local area by using Service Status. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. on Step 6: Click Add Server. 30-05-2020 Your device cannot connect. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Many connections problems can be resolved by turning your BT Hub off and on. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. 30-12-2016 In the box that says broadband username you need to type your plusnet user name followed [email protected] In the password field you need to clear all the dots out and enter your plusnet account password . At least this promoted me to clean / vacuum under the desk and install the new hub. A red light means there is a problem somewhere. 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